Researchers note that organizations adopting AI are increasingly investing in new talent to manage, develop, and maintain these systems. The study, “The ROI of Gen AI and Agents,” surveyed 2,050 business and technology leaders in 10 countries who influence their organisations’ AI purchasing decisions. “The strongest ROI isn’t coming from experimentation alone, it’s coming from embedding AI into core operations while strengthening data readiness and governance policies. The future of work will be shaped by companies that pair AI ambition with trusted infrastructure, and the right skills to turn it into lasting impact.”